Privacy Policy

Last updated: 1 June 2025

This Privacy Policy explains how KLOP LTD ("we", "us", "our") collects, uses, stores, shares and protects personal data when you visit klop.ink, contact us, engage our software publishing services or otherwise interact with our business. KLOP LTD is a software publisher registered in England and Wales with its principal place of business at 66 Paul Street, London, United Kingdom, EC2A 4NA.

1. Data Controller

KLOP LTD acts as the data controller for personal data processed in connection with our website, client engagements, marketing communications and administrative operations. Our contact email for data protection matters is it@klop.ink. You may also write to us at 66 Paul Street, London, EC2A 4NA, United Kingdom, or telephone +447446968398.

2. Scope of This Policy

This policy applies to personal data collected through our website at klop.ink, consultation request forms, email correspondence, telephone communications, contractual engagements for software publishing services and any ancillary channels through which individuals provide information to KLOP LTD. It does not apply to third-party websites linked from our platform, which maintain their own privacy practices.

3. Categories of Personal Data We Collect

We may collect identity and contact data including name, job title, company name, email address, telephone number and postal address. We collect technical data including IP address, browser type, device identifiers, operating system, referral URLs and interaction logs when you use our website. We collect communication data including the content of messages you send through contact forms, email or other channels. We collect engagement data relating to software publishing consultations, proposals, contracts and project delivery. We may collect financial data necessary for invoicing and payment processing where you engage our paid services.

4. Sources of Personal Data

Personal data is collected directly from you when you submit forms, correspond with us or enter contractual relationships. We may receive data from professional referrals, event registrations or publicly available business directories where permitted by law. Technical data is collected automatically through cookies, server logs and analytics tools as described in our Cookie Policy.

5. Lawful Bases for Processing

We process personal data on the following lawful bases under UK GDPR: contractual necessity where processing is required to perform agreements for software publishing services; legitimate interests including business development, service improvement, website security and fraud prevention, balanced against your rights; consent where required for specific marketing communications or non-essential cookies; and legal obligation where processing is necessary to comply with applicable laws, regulations or court orders.

6. How We Use Personal Data

We use personal data to respond to consultation requests and provide software publishing services across computing infrastructure, media streaming distribution, data processing, telecommunications integration, web hosting and digital publishing domains. We use data to administer contracts, issue invoices, manage project communications and deliver specifications, documentation and knowledge transfer materials. We use data to maintain website functionality, analyse usage patterns, improve user experience and ensure security. We use contact data to send service-related communications and, where permitted, information about our publishing programmes and industry guidance.

7. Data Sharing and Recipients

We may share personal data with service providers who assist with hosting, email delivery, analytics, payment processing, document management and professional advisory services. We require processors to handle data only on our instructions and implement appropriate safeguards. We may disclose data where required by law, regulatory authority or legal process. We do not sell personal data to third parties.

8. International Transfers

Where personal data is transferred outside the United Kingdom, we implement appropriate safeguards such as UK International Data Transfer Agreements, adequacy decisions or equivalent mechanisms recognised under UK data protection law. Details of specific transfer mechanisms are available on request by contacting it@klop.ink.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including contractual performance, legal compliance and legitimate business requirements. Consultation enquiry data is typically retained for twenty-four months unless a commercial relationship develops. Contract and project records are retained for seven years following completion in accordance with standard UK business record-keeping practice. Technical logs are retained for up to twelve months unless required for security investigations.

10. Security Measures

We implement technical and organisational measures including access controls, encryption in transit, secure hosting environments, staff training and incident response procedures. While we take reasonable steps to protect personal data, no transmission over the internet or electronic storage method is completely secure.

11. Your Rights

Under UK data protection law, you have the right to request access to your personal data, request correction of inaccurate data, request erasure in certain circumstances, request restriction of processing, request data portability where applicable, object to processing based on legitimate interests and withdraw consent where processing relies on consent. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

12. Automated Decision-Making

KLOP LTD does not use automated decision-making or profiling that produces legal or similarly significant effects on individuals in connection with our software publishing services or website operations.

13. Children's Data

Our services are directed at business clients and professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe we have inadvertently collected such data, please contact it@klop.ink and we will take appropriate steps to delete it.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal requirements. Material changes will be indicated by updating the date at the top of this page. We encourage you to review this policy periodically.

15. Contact

For questions about this Privacy Policy or to exercise your data protection rights, contact KLOP LTD at it@klop.ink, telephone +447446968398, or write to 66 Paul Street, London, United Kingdom, EC2A 4NA.

KLOP LTD processes personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Our registered office is located at 66 Paul Street, London, United Kingdom, EC2A 4NA. For privacy-related enquiries, contact it@klop.ink or telephone +447446968398 during standard UK business hours.

We maintain appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures are reviewed periodically and updated to reflect changes in our service offerings, technology infrastructure and regulatory requirements applicable to software publishers operating in the United Kingdom.

Where we engage third-party processors to support our software publishing services, we ensure that contractual arrangements include data protection obligations consistent with UK GDPR requirements. Processor relationships are documented, and we conduct due diligence before onboarding any new sub-processor that may handle personal data on our behalf.

Data subjects located in the United Kingdom and the European Economic Area may exercise applicable rights including access, rectification, erasure, restriction, portability and objection. Requests are handled without undue delay and within statutory timeframes. Identity verification may be required before fulfilling certain requests to protect the security of personal data.

Our website at klop.ink uses cookies and similar technologies as described in our Cookie Policy. By continuing to use our website after being presented with cookie information, you consent to the use of cookies in accordance with the preferences you have selected through our cookie management interface where applicable.

KLOP LTD provides software publishing services including computing infrastructure guidance, media streaming distribution programmes, data processing specifications, telecommunications integration pathways, web hosting architecture and digital publishing workflows. These services are delivered under formal agreements that specify scope, deliverables, intellectual property arrangements and confidentiality obligations.

Clients engaging KLOP LTD for platform publishing programmes should review both these Terms of Service and our Terms and Conditions, which together constitute the contractual framework governing our professional relationship. In the event of conflict between documents, the Terms and Conditions shall prevail unless expressly stated otherwise in a signed engagement agreement.

All intellectual property created specifically for a client under a paid engagement shall be transferred or licensed as specified in the relevant statement of work. KLOP LTD retains ownership of its pre-existing methodologies, frameworks, templates and general know-how used in delivering services, provided that such materials do not incorporate client confidential information.

Limitation of liability provisions in our Terms and Conditions reflect the nature of professional software publishing services, where outcomes depend partly on client implementation, third-party systems and operational environments beyond KLOP LTD direct control. Clients are responsible for evaluating the suitability of deliverables for their specific use cases.

Dispute resolution procedures provide for good-faith negotiation followed by mediation where appropriate, with English law and the jurisdiction of the courts of England and Wales applying to all contractual matters unless varied by written agreement signed by authorised representatives of both parties.